Cancellation & Refund Policy

We want you to stay because AviaSkill helps you succeed — not because it's hard to leave. Here's everything you need to know about cancelling your subscription and our refund policy.

How to Cancel Your Subscription

You can cancel your AviaSkill subscription at any time. No phone calls, no chat with support, no hoops to jump through.

1. Sign in to your AviaSkill account
2. Go to Settings > Billing
3. Click Manage Subscription (opens the Stripe Customer Portal)
4. Click Cancel plan
5. Confirm your cancellation

Your cancellation takes effect at the end of your current billing period. You keep full access to all features until then.

What Happens After You Cancel

After your billing period ends, you'll lose access to paid features (study modes, exam simulator, AI tutor, progress tracking). Your account and all your data remain intact — nothing is deleted. If you resubscribe later, everything will be right where you left it.

Refund Policy

Free Trial (7 Days)

Your free trial is completely free — no payment method required. If you don't subscribe after the trial, you're never charged. There's nothing to refund.

Monthly Subscriptions ($14.99/month)

Monthly subscriptions are billed on the first day of each billing cycle. We do not offer refunds for partial months. When you cancel, you retain access through the end of your current billing period.

If you were charged in error or experienced a technical issue that prevented you from using the service, contact us at support@aviaskill.com within 7 days of the charge. We'll review your case and issue a refund if appropriate.

Yearly Subscriptions ($149.99/year)

Yearly subscriptions are billed as a single annual payment. We do not offer partial refunds for unused time on yearly plans. When you cancel, you retain access through the end of your 12-month billing period.

If you cancel within 14 days of your initial yearly purchase and have not used the platform extensively, contact us at support@aviaskill.com. We'll consider a full refund on a case-by-case basis.

Referral Discounts

If you received a referral discount (20% off), the refund amount (if applicable) will reflect the discounted price you actually paid — not the full price.

How to Request a Refund

Email support@aviaskill.com with your account email and a brief description of your situation. We aim to respond within 2 business days.

If a Payment Fails

A failed payment is not a cancellation. Cards expire, banks decline, and we would rather give you time to fix it than end your subscription over it.

1. A 7-day grace period starts. You keep full access the whole time — nothing is locked while we wait.
2. We email you on days 2, 5 and 6. Each one links straight to updating your payment method. These are billing emails, so they are sent whether or not you take product updates.
3. Stripe may retry on its own. If a retry succeeds, or you update your payment method yourself, everything clears at once and there is nothing further to do.
4. After the 7 days, access pauses. Your subscription is not cancelled and nothing is deleted — paid features stop until a payment goes through, and the moment one does, access returns exactly as it was.

You can update your payment method at any point from Settings > Billing, before or after the grace period ends.

Chargebacks and Disputes

If you dispute a charge with your bank or card issuer, your subscription is cancelled and access ends when we receive the dispute. That is automatic and we cannot selectively undo it while the dispute is open.

Please email support@aviaskill.com first. A refund we issue directly is faster than a dispute, costs you nothing, and leaves your account intact — we would rather refund you than argue with your bank.

Payment Methods

Whatever you pay with — a card, a digital wallet, or another method Stripe offers at checkout — the cancellation, refund and failed-payment terms on this page apply the same way. Whichever method funds your subscription is shown in Settings > Billing, and you can change it there at any time.

Switching Plans

Monthly to Yearly

Upgrading from monthly to yearly applies the yearly rate starting immediately. Stripe prorates the change automatically — you receive credit for any unused time on your current monthly billing cycle.

Yearly to Monthly

Switching from yearly to monthly takes effect at the end of your current yearly billing period. You keep yearly access until it expires, then transition to monthly billing.

During Free Trial

You can choose either monthly or yearly when your trial ends. No charge until you select a plan.

Promotional Codes & Discounts

If you subscribed using a promotional code (including referral discounts), the following applies:

• Promotional discounts apply to the specific billing period indicated (e.g., "first month" or "first payment")
• After the promotional period, your subscription renews at the standard rate
• Promotional codes cannot be combined unless explicitly stated
• Refunds for promotional subscriptions are based on the amount actually paid

Questions About Billing?

If you have questions about your subscription, billing, or need help with cancellation, we're here to help: